![]() ![]() Step 1: Open iTunes on your computer and then connect one end of the lightning cable to the computer. The following simple steps will show you how to do that. The first thing you should try when your iPhone crashes during an update is to put the device in recovery mode and then try updating it again. Put Your Crashed Device in Recovery Mode and Update it Again You can download the free trial version of Fixppo now. I just have one question at this point - the laptop I was working on is a brand new one that I was trying to set up for my son as a backup in case anything happens to his current laptop (he has a tendency to damage his computers from time to time).Once the program fixes the device, it will restart in normal mode and should be working just fine. ![]() In any case, thank you for your guidance and I will let you know what happens when I am able to attempt again to solve these issues in two weeks. That was a long explanation, I'm sorry about that. He doesn't, however, have the cognitive ability to sign himself back into EA App were I to sign him out in order to attempt to solve issues related to his EA account or his laptop(s) so I am unable to work on this matter further until he returns for another visit in two weeks. He doesn't live with me so the only time I can work on his laptop(s) is when he is visiting overnight and even then I can only try to solve issues regarding his EA account or his laptop(s) when he is sleeping because he doesn't like anyone else touching his computer(s). He has autism and insists on being signed into his EA App all of the time, just as he insisted on staying signed into Origin. ![]() I am replying under a different account name because the EA account that was having the difficulty, Oliver_Hillary, and the laptop in question belongs to my adult son. ![]()
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